Copilot
Copilot is the assistant your agents talk to while they work a case. Drop a record into the chat, ask in plain language, and Copilot reads the booking, the fare rules, the airline policies and your own procedures.
Out Copilot chat can be accessed here: https://app.acai.travel/
All the info you need in one place
- PNR assistance: Drop a record into the chat and Copilot retrieves and standardizes it, including itinerary, fares, taxes, coupon status, ticket status, and the full timestamped and attributed change history.
- Fare Rules assistance: Read and analyse all fare-rule categories, including applicable change and refund penalties, child and infant discounts, minimum and maximum stays, and more.
- Refunds: Quote the refund with penalties netted and multi-currency handled, then process it end to end when you confirm.
- Exchanges: Search alternatives, including the same flight and booking class or the closest available option in that class. Quote the change with fare difference and penalty, then reissue the ticket when you confirm.
- Airline policies: Access baggage rules, loyalty programs, and other key information for more than 125 airlines from publicly available pages on official airline websites.
- Your own knowledge: Use your company processes, account procedures, and email templates from documents your team already maintains, so answers follow your policy rather than generic defaults.
- GDS support: Get step-by-step guidance for Amadeus and Sabre, explanations of commands and error messages, and instant encoding or decoding of city, airline, aircraft, and office codes.
You stay in control
Copilot reads and quotes freely. It never writes to a booking until you confirm, and actions that change a record stay off until your agency enables them.
- Full training manual available here: Copilot chat full training manual
- To see a single capability end to end, start with the capability cards.
Updated 25 days ago
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