API Reference
  1. Acai API
  2. CRM Assistant Service

HandleCase

post
https://api.acai.travel//crm/cases-handle

Handle a case
Analyze the case and determine actions which need be taken: reply to the traveler, assign the case to an agent, etc.

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Path Params
string
required

Your Acai tenant identifier.

Body Params
string

account is the identifier of the queue or source of the case (i.e. where the case landed)

string

case ID

string

CRM connection ID

string

An ID of the case in CRM

messages
array of objects
messages
metadata
object
string
traveler
object
Response

Updated 3 months ago

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Updated 3 months ago

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