UpsertCase

Upsert case.

Create, update or delete an existing case in the CRM database. If connector_id and external_id match an
existent case, it will be updated.

This method updates entire case, including messages.

Use this method only to synchronize changes made externally with an internal CRM database.

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Path Params
string
required

Your Acai tenant identifier.

Body Params
case
object
boolean

If true, the case will be deleted instead of created/updated

boolean

if true, pause the case; if false (default), resume/unpause

boolean

if true, resume the case; if false (default), pause

Response

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